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Terms and conditions of use

Please read these terms and conditions carefully before using this site.
Content last reviewed and updated: 09.08.2023

This website is operated by JDRF. Your use of this site is subject to these Terms and Conditions of Use (together with the documents referred to in it), which you are deemed to accept by using the site.

If you do not agree to these Terms and Conditions of Use, you must not use our site. Use of our site includes accessing or browsing our site.

Information about us is a site operated by Juvenile Diabetes Research Foundation Limited, operating as JDRF.  We are a company limited by guarantee registered in England and Wales under company number 02071638 and we have our registered office at 17/18 Angel Gate, City Road, London EC1V 2PT.  Our VAT number is 893975646.

JDRF is a charity registered in England and Wales (no. 295716) and in Scotland (no. SC040123). In England and Wales we are regulated by The Charity Commission and in Scotland by the Office of the Scottish Charity Regulator.

Other applicable policies

These Terms and Conditions of Use refer to the following additional policies, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
  • Our Acceptable Use Policy, which sets out the permitted and prohibited uses of our site.
  • Our Cookie Policy, which sets out information about the cookies we use on our site.

Additionally, if you purchase goods through our site, our Terms and Conditions of Supply and our Returns Policy will apply to the sales.

Finally, if you make a donation through our site, our Donation Refund Policy will apply to the donation.

Changes to these terms

We reserve the right to update and amend these terms and conditions from time to time, at any time, without notice to you. The current version will always be available on our site.  Please check this page regularly to see any changes we have made, as they will be binding on you.

Changes to our site

We reserve the right to update this site and its contents at any time. However, we are under no obligation to do so.

Accessing our site

Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice.

Whilst we endeavour to make this site available at all times, we cannot guarantee that our site, or any content on it, will always be available or be uninterrupted. We will not be liable if, for any reason, the site is unavailable or subject to disruption for any period of time.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and Conditions of Use and other applicable policies, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

For further information, including the terms governing the permitted and prohibited uses of our site, please refer to our Acceptable Use Policy.

Intellectual property rights

The JDRF name and logo are the intellectual property of JDRF and may not be used without our written permission. All other trade marks and logos used on this site are the trade marks and logos of their respective owners, and you do not have any licence or right to use any of them.

The site and all its contents are the intellectual property of JDRF or are included with the permission of the owner of such content. They are protected by copyright laws and treaties around the world. All such rights are reserved.

You may view and display design, text and graphics and may electronically copy and print in hard copy portions of this site for the sole purpose of personal, non-commercial use. Any other storage, copying, transmission, distribution or other use of the material on this site is prohibited without our prior written permission. In particular, you must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

If you print off, copy or download any part of our site in breach of these Terms and Conditions of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

This site is intended to provide information for general use only and should not be considered a substitute for professional advice covering any specific medical, scientific or other information. You must obtain appropriate professional advice before taking or refraining from taking any action in reliance on the completeness, accuracy or currency of any information contained in this site. In particular, if you have questions or concerns about individual health matters or the management of your diabetes, please consult your physician.

Save as set out below, we accept no liability or responsibility for any loss or damage or other harm arising from any reliance placed on such information by the recipient of such information or any other person who relies on it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site or contained in any communication is accurate, complete or up-to-date.

Any opinions expressed on the site are our own and are subject to change.

Unless agreed in writing, information we provide on our site is not intended for use in any Court proceedings, Tribunal or other similar forum.

Limitation of our liability

Nothing in these Terms and Conditions of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • the use of, or inability to use, our site; or
  • the use of, or reliance on, any content displayed on our site, or any action or decision taken as a result of using the site or the content displayed on it.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes. Please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of third party websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Further, due to the inherent nature of the internet, error, interruptions and delays may occur in the services at any time and it may be necessary, on occasions, to close or suspend the availability of the site for repairs, maintenance or development. Accordingly, this site is provided “as is” without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information (including in respect of any information or material provided by third parties (including advertising) or information on other web sites to which this site may be linked from time to time or any interruption in availability of the site.

Please note that different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Terms and Conditions of Supply

You agree to only use our site and the material on the site in a manner that complies with all applicable laws and regulations, is consistent with these Terms and Conditions of Use and does not infringe the rights of any third parties or restrict or inhibit their use or enjoyment of the site.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

The views expressed by other users on our site do not represent our views or values.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our sites

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact

Third party links and resources on our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We do not take any responsibility for the content of third party websites. We have no control over the contents of those sites or resources. The existence of a link between this and any other organisation’s site does not imply that we endorse the activities or views of those organisations. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.


Although the website uses encryption security software in areas where online payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed. Any loss incurred or sustained by you when transmitting information by means of email or other internet links shall be borne solely and exclusively by you and in no event shall any such loss in whole or in part be borne by us or our agents.


We process information about you in accordance with our Privacy Policy. By continuing to use our site, we will assume that you accept and consent to all the practices described in the privacy policy and you warrant that all data provided by you is accurate.

Transactions conducted through our site

Contracts for the supply of goods or services or information formed through our site or as a result of visits made by you are governed by our Terms and Conditions of Supply.

Applicable Law

These Terms and Conditions of Use shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any disputes arising in relation to this site (including any of the material or information published on this site).