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Our supporter promise

We are JDRF. We’re totally focused on type 1 diabetes. We’re for people with type 1, by people with type 1. And we only exist because of the amazing support of people like you.

We have a history of pioneering work resulting in innovations and breakthroughs that have improved the lives of people with type 1 and which are moving us closer to the cure. We couldn’t do any of this without you.

We really value your support, whether that is through fundraising on our behalf, giving up your time to help us, making a gift in your will or donating. We promise to treat you with respect and transparency. We value and respect the choice you have made in supporting us.

Our communications with you

We hope that you will want to hear about our work. We will tell you about our progress, so you know how your money is being spent.

We’ll make it clear and easy for you to choose how you hear from us. If you ask us not to contact you, we won’t contact you, unless it is a legal requirement.

You can change your mind about how we contact you at any time. If you would like to be contacted in a different way, or if you would like to opt out of communications, please call our supporter care team on 020 7713 2030 or email supportercare@jdrf.org.uk

Our fundraising

Fundraising is a vital part of what we do. Without it, we will not cure type 1 diabetes.  We are proud of what your support helps us achieve. We take fundraising, and our relationship with our supporters very seriously.  Our fundraising will always be legal, open, honest and respectful.

We value every gift, large and small, and promise to put your money to work as quickly as possible.

When we work with external suppliers, we make sure that they operate to the same high standards that we set ourselves, exceeding the requirements set out by regulatory bodies.

We will always take action if any external supplier acting on behalf of JDRF fails to meet our standards.

We will make sure that the money we spend on fundraising pays for itself many times over, so we’ll raise more money to spend on type 1 research.

We are registered with the Fundraising Regulator, and adhere to all their standards for fundraising. Please do read about the regulator’s Fundraising Promise that we have signed up to as part of our registration. We are members of the Direct Marketing Association and the Institute of Fundraising (IoF), and follow the IoF’s fundraising code of conduct.

We also fully comply with all relevant laws, including the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations 2003 and the Telephone Preference Service.

How we spend your money

We promise to be rigorous in our investment supporting and driving the best world-class research.  We promise to provide information about our work, and our finances so you can see how your money is being spent and what an impact you are making, moving us closer to finding the cure for type 1.

If we make a mistake, we’ll listen and put it right.

We always strive to be the best that we can, but we recognise that no matter how hard we try, we don’t get it right all the time. We take all complaints incredibly seriously. If you would like to make a complaint, please see our complaints procedure on our Feedback policy page.

One day, we will create a world without type 1 diabetes. Until then, your support is vital for our world-class research, improving treatments until we find the cure.

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Our research

Read about our current projects and groundbreaking work in world-class research institutions

Discover our research

Make a donation

Your donation will help us to fund more vital research to cure, prevent and treat type 1 diabetes

Donate today

Get involved

Join an event, fundraise with friends, or generate your own idea to help us find the cure

Browse our fundraising ideas